Delivery Information

NHS Delivery

We are open Monday to Friday from 9am until 6pm. For NHS customers all orders are FREE OF CHARGE. Orders received on or before 3pm (Monday to Friday) will be sent via Royal Mail the same day, unless our prescribers need any additional medical information. Confidence Pharmacy are closed on weekends and bank holidays. Any orders received after 3pm and on days we are not opened will be processed on the first following working day.  We send all our orders in CAREFULLY packed non branded packaging for your peace of mind. Your credit or debit card statement will show “Confidence Pharmacy” for your privacy and, on your authority, we can post medicines to an alternative address (like a work address). Please note, we only post medicines to the patient who is the user.


You must sign for your package and in the event that you are not at home, a delivery notice will be left and the package will be conveniently held at your local Royal Mail delivery office for collection on a further date.


If you would like your package to be delivered on a day of your choice, please contact us by phone or email.

Aesthetics Delivery

For Aesthetic orders of more than £400.00, delivery is free. Orders of less than £400.00 attract a delivery charge of £10.00. At Confidence Pharmacy, we work extremely hard to ensure our customers get their orders as requested and as soon as possible. We are, like all e-commerce businesses, reliant on our couriers. No courier has a 100% on time record. Please contact us in the unlikely event that your order is delivered late.


Confidence Pharmacy strictly advise that you store your medicines safely and out of the reach of children. In the unlikely event you wish to return unwanted medicines for us to dispose of safely for you, you can post them back to us, free of charge.

Confidence Pharmacy delivery.png